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- Award from HealthGrades Determined by Patient Experience Surveys -
SYLVA, NC (Dec. 8, 2008) - Harris Regional Hospital today announced that it is among the nation's top 5 percent in patient experience, according to HealthGrades, the nation's leading independent healthcare ratings organization. Harris Regional Hospital is a recipient of HealthGrades Outstanding Patient Experience Award™, a designation based on patient survey data collected as part of the federal government's Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS.
The federal HCAHPS initiative gathers patient responses to 27 survey questions related to physician and nurse communication, speed of responsiveness, hospital cleanliness and noise levels, medication information and post-discharge care instructions.
Mark Leonard, FACHE, CEO of Westcare Health System stated, "The Patient Experience Award recognizes the excellent care provided by the WestCare physicians and hospital staff. This award should be a source of continued confidence for patients, family members and our referring physicians. We are proud of this recognition but we also know we must continue to improve."
To determine the recipients of the HealthGrades Outstanding Patient Experience Award, HealthGrades analyzed HCAHPS survey results for 2,592 hospitals nationwide. Hospitals had to meet bed size, survey size and clinical-quality thresholds to be considered for the award. The award is the first HealthGrades distinction based on patients' perspective of hospital care.
"HealthGrades Outstanding Patient Experience Award" reflects Harris Regional Hospital's strong commitment to providing its patients' with a superior level of service, something for the entire organization to take pride in," said HealthGrades Executive Vice President Sarah Loughran.
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